Signature HealthCARE: Great Ideas in Practice
Part Two of a Three Part Series
I wasn’t expecting to write a post on Signature HealthCARE, but I was impressed by what I read during my research on the International Center for Long-Term Care Innovation and by my interview with E. Joseph Steier, III, President and CEO of Signature HealthCARE. Long-term care is multi-faceted and fascinating to me, and I often feel facilities could be taking greater advantage of opportunities for research, learning, and spiritual growth. I was excited to hear that Signature HealthCARE is doing just that.
- Intra-preneurship, which refers to the development of businesses aligned with their nursing facilities, such as home and community based services and their furniture company.
- Learning, which is manifested through a monthly podcast by Steier that’s available to all employees via the company intranet and numerous on-site and off-site meetings. For example, they have an annual “learning congress” for top management, and a five-day “CEO school” for facility administrators, taught by Steier himself. “Best practices” to improve resident and staff quality of life are shared between facilities, and the company is increasing its learning focus through other initiatives, including establishing an Institute of Long-Term Care Studies.
- Spirituality, which is incorporated into facility life by including nondenominational chaplains at morning clinical meetings, care plans, and other quality improvement meetings, in addition to providing services to residents and their families.